Most VW owners in Austin agree with me on the fact that owning a VW in Austin is a pain, not because the cars are less reliable in Austin but because of the lack of quality specialized repair shops, or so I thought.
There is one dealer in town, who from all points of view is below standard. The only option I had getting my VW fixed was to drive 35miles to the dealer in George town. For the last 8 years of the ownership of my VW, I have used the dealer in George town for all the major and minor repair services. I like the dealership, so far I have had ok experience with them. But this year when my car was at 96000 miles and had a coolant leak problem, I decided to find a local independent repair shop. After spending long enough time on Google and yelp and other such places I found this place called Austin Veedub.
Even though the reviews were very positive for this repair shop I was hesitant, but figured I had nothing much to lose and decided to give them a shot. I was pleasantly surprised when they said they can only see my car a week later for they were busy. On the scheduled day of service, my car had more problems than just coolant leak. The service manager Adam was pretty professional and he even arranged a ride for me back to work. They called me the same day with the repair estimate. The thing that really impressed me was that they worked on things that I had quoted as problems and not sneaking around to fix things preemptively. After they did the repairs they realized that one of the repairs they had quoted and performed hadn’t fixed the problem and the actual problem was somewhere else. They were professional enough not to charge me for that repair (there is no way I would have known where the real problem was).
Also, they were professional enough to honor their warranty and replace the part they had put in for free. The repair costs were also reasonable and frankly much cheaper than my dear dealer.
It is not all bed of roses, some times they do not have parts and might have to get it from other places (dealers amongst others) and that could delay the service time. They are located near the airport and getting there is a tad tricky.
In spite of these drawbacks, I like these guys and I am willing to say bye-bye my dear dealer and hello to Austin Veedub. I wish I had tried this place couple of years earlier.