When our Art of Living Austin center relocated to a new location one of our over enthusiastic volunteer created a point of interest and in his/her enthusiasm entered the wrong address. Only a couple of days later we realized the mistake and I don't know what that person did but Google started to call our place as permanently closed even though we have been thriving and operating since February 2016.
Every one searching online used to complain that our address cannot be found. As secretary it became my job to get it fixed. First I tried the crowd sourcing approach and requested multiple people to suggest to google that the place address needs an edit and also indicate that the place is open for business. I can't say that this approach was a complete waste of time and effort for Google had fixed our address and called us open (for couple of days) only to revert back to wrong address and close again.
It was mind numbing to say the least, I was clueless. Google answered itself and pointed me to mapmaker.google.com and I started proposing edits there only to be rejected in a couple of days after suggesting the edits. But unlike other places, this one has a regional lead and whom you can contact by posting on a forum, the process led to some revelation.
Per Google guidelines any change to an address would mean that they would call it permanently closed until they some how completely verify the new one and apparently that was what was happening to our location.
They suggested I remove the present location and create a new poi, I couldn't get that to happen and again went back to forum. This time the regional lead took mercy on me and looked through the history and after verifying with me that the first entered address was wrong and all we were trying was to get the right address in, he made the change happen and in less than 24 hours after that both Google maps and Google search had our place as open and we were in business.
Per Google guidelines any change to an address would mean that they would call it permanently closed until they some how completely verify the new one and apparently that was what was happening to our location.
They suggested I remove the present location and create a new poi, I couldn't get that to happen and again went back to forum. This time the regional lead took mercy on me and looked through the history and after verifying with me that the first entered address was wrong and all we were trying was to get the right address in, he made the change happen and in less than 24 hours after that both Google maps and Google search had our place as open and we were in business.
The other interesting thing I noticed was that Apple maps uses Yelp for its poi (luckily for me Yelp was an easy beast to handle).
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